Refund Policy
1. Scope of Services
OORJAA offers spiritual consultancy services, including but not limited to:
Tarot Reading
Vedic Astrology
Prashna Kundali
Numerology
Runes
- Rituals, Etc.
One free tarot reading is provided per client. If more than one question is asked, additional questions require payment.
2. Refund Eligibility
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If you have submitted your question and the reading/consultancy report has not yet been delivered to your registered email ID, you are eligible for a 100% refund.
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If the reading/consultancy report has been delivered through any medium (WhatsApp, personal meeting, email, or otherwise), no refund will be provided.
3. Refund Process
- To request a refund (if eligible), contact us at [email protected].
- Refunds will be processed only for the service amount; any bank or payment gateway charges are non-refundable.
- Refund Timeline: Refunds are typically processed within 5 to 7 working days, with a maximum of 10 working days depending on your bank/payment provider.
4. Shipping of Goods (If Applicable)
If your order includes physical goods (e.g., printed reports), shipping charges are borne by the client and are non-refundable.
5. Delivery Timelines
- Reports are typically delivered within 2–3 working days, depending on the reader’s availability and the number of pending requests.
- All services are delivered on a first-come, first-served basis, even for paid consultations.
6. Contact Information
For refund queries or support: [email protected]